A: Brandstack is the world’s largest brand marketplace, didn’t cha know? Well, of course you didn’t know if you asked that question. We specialize in offering quality branding solutions including logos, print and website designs, and domains. These branding elements are created by some of the best and brightest in a talented and attentive designer community we host right here on Brandstack. It’s a dream come true for both buyers and sellers of brand identities; provided the dream is related to what you should be dreaming about (brands) and not naked people.

A: In your Transaction History. It’s like a history book about you and us only you won’t fall asleep reading it at 2AM the night before finals because you forgot to study.

A: Once you picked a username on Brandstack it's yours forever! Actually, if you want to change your username, just shoot us an email at ... we'll take care of you. For everything else, log in and go to My Account. On this page you are able to edit your profile, including password, avatar, and contact information. You can practically get all Bourne with your identity.

A: All of the items listed on Brandstack are created and sold by our members, who determine their own prices. This is the best pricing model for everyone involved. Potential buyers can find great deals and designers can hope to make something off work they were expecting to get nothing.

A: Yes, please do. Rather than guessing how a brand will be perceived by the marketplace, your feedback will help buyers see how others view a brand allowing them to make a more educated purchase. And knowing is half the battle.

A: A Spring is not a season or a coil or an action. It is our voting system. When someone likes your portfolio or your uploads they can Spring it. Items that receive more Springs will receive more exposure, for example in the Most Sprung list.

A: No. Again, this falls under our exclusive rights category. All designs and domains listed for sale on Brandstack are original and exclusive to the buyer.

A: Glad you asked. We pride ourselves on having a community of designers who would be more than happy to make slight alterations to their designs to please a potential buyer. Such alterations are subject to the designer’s will of course. We can't force them to do it for you, however. You can send a message by visiting a user's profile page or by clicking the "Send a Message" link on the design page to try and work things out one-on-one.

A: Once your transaction is complete, you will be sent to the page where your files are stored. You can download them at that point or later by viewing your Transaction History.

A: The design files we provide don’t include a format for Microsoft Word. They are design files so the formats we provide are predominantly for design programs like the Adobe Suite. If you really really really really really need your files in a Word document, contact the designer and they will probably be willing to work with you on getting that for you. If you have additional questions, feel free to contact us.

A: Yes. Let’s make a deal! Just click "Make an Offer" on the details page. Enter your price and an optional message to the seller. If the seller agrees, they will revise the price and let you know when you can purchase the design or domain.

A: Whoa. That’s a bit shady. Don’t get mixed up in something like that. Brandstack is built to provide you, the buyer, with the safeguards necessary to conduct a secure transaction. By using Brandstack your payments are secure, your information is kept private and you will receive your files immediately after the purchase. If you attempt to make the purchase elsewhere, you are at risk.

A: A domain is simply the address of a website. You are at Brandstack. We sell domains. What a coincidence! A domain secures your identity and the ease of access on the internet for your clients/users/visitors. A good domain is a good start to taking over the world.

A: For one thing, we’re nice people. Additionally, we offer domains at a reasonable price and also as part of a ready-to-go identity package with a logo. These are the essential building blocks for starting a new company or re-branding an existing one. Why not buy them together at a competitive price?

A: You can add a domain to your account through your Manage Domains page. There are three ways to add a domain: 1. Buying a domain through Brandstack, 2. Transferring a domain to Brandstack, or 3. Uploading a domain from another registrar.

A: Domains fall under the same category as logos. You will exclusively own the rights to your domain and no one else will have it. You can totally brag about that if you want.

A: "Verified" domains are hosted by Brandstack. These were originally purchased through Brandstack or transferred to Brandstack from another registrar. Verified domains are automatically transferred to the buyer's account when purchased.

A: Yes. If your transfer fails, you will be reimbursed with no questions asked. No fuss. No muss. Please contact us when this occurs to expedite the refund.

A: If you bought or transferred the domain within the past 60 days, you will not be able to move it. ICANN & Registry regulations prohibit the transfer of domain names that have been registered or previously transferred within the last 60 Days. Please wait for 60 days from the date of registration or previous transfer before applying for a transfer of such domain names.

A: Yes, as long as you are not transferring it to another registrar. Keep in mind there is a four (4) day waiting period, after you buy the domain, where you cannot change ownership of the domain. Just eat a sandwich and before you know it, the wait will be over.

A: It depends on where the domain is hosted. If the domain is "Verified" the transfer will be initiated as soon as you complete the purchase. The transfer will be completed within 2-3 business days. If you are buying a domain that is not "Verified" the transfer time will vary. In this situation, you will coordinate the transfer with the seller.

A: Yes. 1 year will be added to your current expiration date. It’s like adding a year to your life. We’ve found the fountain of youth!

A: Payments can be received by PayPal or check. To receive payment through PayPal, you must enter the details of your PayPal account in your Account settings.

A: Yes. Brandstack can mail a check to you to the address listed in your profile. This method will take a little longer, however.

A: If you are receiving payments through PayPal, you should expect to see the revenue in 3-5 business days. If you are not using PayPal, you should receive a check in the mail within 3-4 weeks. Checks are processed and mailed once per week.

A: No. All designs uploaded will be review by administrators prior to being accepted. We will be checking design quality, brand originality and source files. If a design or domain is rejected, you will receive an email providing the reason.

A: Designs can be rejected for several reasons including poor quality, nudity, vulgar language, mature content, user complaints or low ratings. If your design is not approved within 72 hours, feel free to contact us for additional information.

A: Yes. Your portfolio will show all of the designs and domains you are currently selling and have previously sold. You also have the option of uploading designs you do not want to sell, so go ahead and show off your work.

A: Of course. You can upgrade your brand to Featured status. A Featured brand is highlighted and moved to the top of each relevant search. Find out more information when you upload a brand for sale.

A: No. Listing on Brandstack is completely free.

A: Here is an exact breakdown of the approval process and common missteps:

A: To complete your upload, an editable vector file (*.ai or *.eps) is required. You should provide all of the files you would normally provide to a client. The site accepts *.AI, *.EPS, *.PSD, *.CDR, *.PDF, *.TIFF, *.PNG, *.JPEG, *.GIF, *.WMF, and *.BMP.

A: JPEG or PNG files, sized at 325 x 260 pixels, 72 dpi.

A: Yes. Brandstack charges a commission of 15% upon the completion of each sale. The commission is automatically deducted from your sale proceeds.

A: Unless you are the original creator of the font in your logo, you are more than likely violating the original developers ownership rights. Most buyers will not have the software or ability to revise the font shown in your logo, which is why buyers are asked to contact the brand seller for any revisions.

A: All brands are automatically suspended when they are uploaded to allow Brandstack administrators time to review them. Brands are reviewed for quality, content and proper source files before being added to the site.

A: All logos must include an original vector file for approval. Even if your source files were accepted during the upload process, they will be reviewed by an administrator. Vector files must have been originally developed using software such as Illustrator, Corel Draw or Freehand to be in the correct format. Proper conversion from raster to vector is not possible without manually recreating the designs.

A: Probably not. All logos must include an original vector file for approval. Vector files must have been originally developed using software such as Illustrator, Corel Draw or Freehand to be in the correct format. Proper conversion from PSD (raster) to vector is not possible without manually recreating the designs.

A: Upload an outstanding brand! Brands displayed on the home page are chosen by Brandstack administrators because of their quality, originality, and value to potential buyers.

A: When you edit your brand, you must complete all three steps until you are returned to your Manage Brands page. Your brand is taken off of the main sale pages to avoid any confusion with your brand while your are making changes.

A: If you accept the offer, edit your brand's price in you Manage Brands section and let the buyer know the price has been revised.

A: Once you have added the domain to your account, first choose 'Edit' in your Manage Brands section. On Step 1, select your domain from the drop down. Make sure to complete all 3 steps until you return to the Manage Brands page.

A: Yes. Just Upload it to your Account. Keep in mind, when the domain sells you are responsible for coordinating the transfer with the buyer. All funds from your sale will be held in escrow until the domain has transferred.

A: It is not necessary for sellers to coordinate the transfer of a Verified domain.

A: First, get your "Secret" code (also known as "Transfer Authorization" or "EPP Authorization" code) from your current registrar. Then complete the transfer form here. There are a few reasons why your domain might not be eligible for transfer, read them at the below the domain transfer form.

A: You're My Account page will allow you to manage any preferences or information on Brandstack. Think of it as your profile settings and customization page.

A: Log in to your account and go the My Account page. Here you will be able to change your email address, password and contact information.

A: If you are not logged in, you will see a link that says "Forgot Password" at the top of the page. Click that link and type in your email address. A temporary password will be emailed to the address on file. Also, check out this Penny-Arcade comic while you’re at it so you can laugh about the whole thing: Apropos Penny-Arcade
(We’re in no way affiliated with PA, but if they want to be affiliated with us, we’re down.)

A: Easy. Just click on the red heart below each design, domain, user or directory listing to add it to your Favorites. Favorites will allow you to store brands for viewing later.

A: They come from a very magical place: Brandstack users. Registered users have the ability to Spring (or vote) other users. On your profile page you will be able to see how many Springs you received for your profile, your designs, and your domains.

A: When logged in, subscribe or unsubscribe to any notices in your Manage Notifications section. We won’t spam you unless you want us to.

A: An account can be suspended for:
1. Serious violations of Brandstack's Terms of Use.
2. Repeated user complaints related to not fulfilling buyer of seller obligations (such as nonpayment and transfer of brand ownership.)
3. Killing a man.

A: What are you trying to say? I guess you are the one asking the questions here so the answer is yes. All payment information is encrypted and payments are processed through a secure SSL certificate. Processing is handled through Authorize.net or PayPal, depending on the payment processing you chose.

A: You can securely make any payments through Credit Card or PayPal. If you try to pay us in clam shells, that just won’t work.

A: When you are viewing the design details, you will see icons showing the source files you will be purchasing. When you complete the purchase, the site will automatically prompt you to download all files listed. Easy greezy.

A: Yes. You can download your source files at anytime by viewing your Transaction History in the My Account section.

A: Unfortunately, we are dealing with intangible electronic properties here and can’t offer a refund once your purchase has been downloaded.

A: That’s a statement, not a question, but we’ll be happy to deal with your concern if you contact us at help@brandstack.com.

A: If you have a PayPal account listed, you will see the magical cash in 3-5 business days. Otherwise, we'll mail you a check.

A: Not at the moment, but we're working hard to bring you new options.